Simple Heroes = Real Heroes

Persistence Pays Off

When Avon Lake, OH, Letter Carrier Christine Dougan smelled natural gas near a customer's home, she quickly informed the residents who notified the gas company. A check for gas leaks was negative. A few weeks later, at the same spot, Dougan caught another whiff of the distinctive odor. “I insisted that there was a gas leak somewhere — I was certain,” said Dougan.

The customer phoned the gas company again, and this time investigators discovered a large leak between the street and house.

“They immediately turned off the gas and installed new lines,” the customer wrote a letter praising Dougan’s actions. “This took about four days to complete. Christine’s sense of smell saved what might have been a catastrophic situation for our family, our home and our neighbors — she’s our hero.”

posted by Earl Bingham @ 9:02 AM